SafeTherapy Privacy Policy
For Safe Therapy Users and Clients (All mental health professionals, clinic staff, and end users):
Safe Therapy, operated by Emodite LLP, is a therapy engagement platform for therapists to connect with their clients better, and streamline their work. This privacy policy outlines the collection, storage, utilisation, and distribution of personal data provided by users while using our platform.
Definitions
User
“User”, “you”, “your” or other similar terminology are all in reference to you, as the mental health professional, counsellor, and/or therapist who uses the application user of the website, and as a recipient of our services.
Client
“Client” or other similar terminology are all in reference to the end user, that is, the clients of all mental health professionals, counsellors, and/or therapists.
Strict Prohibition of Data Sale
Safe Therapy is committed to user and client privacy. We guarantee that under no circumstances will your personal data be sold, traded, or transferred to third-party entities for promotional or marketing purposes. All data entrusted to us is solely utilised to improve our platform and services in alignment with this Privacy Policy. The data will only be shared if mandated by the courts of India, and as per Indian laws.
Protecting Therapeutic Records
Acknowledging the sensitivity of mental health and therapy sessions, notes and records, Safe Therapy ensures the utmost care, discretion, and confidentiality in managing any mental health data or therapeutic records entered into our platform. We reinforce this commitment by securing all therapeutic records and maintaining stringent access controls. It is however clarified notwithstanding anything else contained in this policy, Safe Therapy shall not be privy to the proceedings of the sessions itself and the same shall be confidential as per applicable law.
Data Storage and Categories
At Safe Therapy, we store data to help you use our services better. We may use your and your client’s Personal Information to:
● Contact in case of query resolution
● Assist in using the app if required
● Provide with further information, products and services
● Better understand users’ needs and interests (such research will only use your information in an anonymous way and cannot be linked back to you or your clients)
● Detect and protect us against error, fraud, and other criminal activity.
● Improve our website, mobile application(s) in order to better serve you and your clients.
● Allow us to better service you and your clients in responding to customer service requests.
● Ensure seamless delivery of our services and features
We emphasise that while we store certain data for functionality, our systems are designed to prevent unauthorised access to confidential information shared by the users. The stored data involves:
● Customer Account Data: Information provided during Safe Therapy registration or login process encompassing personal demographic details and professional credentials
● Client Data: All records or data inputted concerning your clients outside of the therapy session.
All data that you and your client provide will be confidential. We employ administrative and technical measures designed to safeguard and protect information under our control from unauthorised access, use, and disclosure. When we collect, maintain, access, use, or disclose Personal Information, we will do so using systems and processes consistent with industry standards in information privacy and security. Safe Therapy uses SSL/TLS to protect data in transit and collaborates with Glide.app which is built on Google Cloud Platform and is compliant with GDPR to ensure data security.
Processing Client Data
Client confidentiality is paramount. We do not share any Personally Identifiable Information (PII) unless mandated by law or explicitly permitted by you. You have the right to access, modify, or request the erasure of your data. However, note that erasing certain data may impact the usability of some features. Upon discontinuation of our services, your data will be deleted. You can contact us at hrishika@safetherapy.in in case of requests for account deletion and/or changes to personal information.
Age Restrictions and Parental Consent
Safe Therapy caters primarily to mental health practitioners working with adult clients aged 18 and above. Verifiable parental consent is mandatory if you intend to engage with clients younger than 18. Additionally, all interactions with minors must adhere to applicable laws and ethical guidelines.
External Links and Third-Party Services
Our platform may contain links to third-party websites or services not governed or controlled by Safe Therapy. We strongly recommend reviewing the privacy policies and terms of any third-party sites or services accessed through our platform. Safe Therapy disclaims each & every responsibility for any of the content, actions, and privacy practices of these external entities.
Safe Therapy's appointment scheduling feature integrates with Google Calendar and Zapier:
● Purpose: This integration, essential for appointment scheduling on Safe Therapy, ensures real-time updates and efficient appointment management through your and your client’s Google Calendar.
● Data Sharing: We do not obtain the data already stored on your and your client’s Google Account. Your and your client’s scheduled sessions and calendar details for SafeTherapy are kept confidential and not shared with any other SafeTherapy account or third-party entities.
Jurisdiction & Governing Law
This Privacy Policy, and any related disputes, are governed by India's laws, without effect from choice or conflict of law provisions. Legal suits or actions related to this Policy or SafeTherapy's services shall be exclusively filed in New Delhi, India's courts.
Changes to this Policy
Periodic updates may be introduced. Significant changes will be notified through emails to the users.